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Quantum Technologies and the Washington Island Electric Cooperative: Building the Fastest Network In Northeast Wisconsin

September 22, 2022 by Nathan Drager

In early October, Quantum Technologies, in partnership with the Washington Island Electric Cooperative, will begin connecting the first residents of Washington Island to a new network that will provide a fiber optic connection to the internet.

Begun in April 2021, the installation of Washington Island’s fiber network will be a 5-phase project that will end in 2027. “We’re currently about halfway through the first phase.” says Nathan Drager, owner of Quantum Technologies. In this first phase, Quantum Technologies will be connecting the Island’s “anchor” institutions—for instance, the police station, the school, the town hall, the visitor center. “In each subsequent phase,” Drager explains, “we’ll be connecting around 225 houses a year or more.”

“This is a really exciting project,” Drager remarks, adding, “When we’re done, Washington Island will go from having the worst internet service in Door County to having the newest, best, and fastest network in all of Northeastern Wisconsin.”

What exactly is fiber optic internet?

A fiber optic internet connection is the fastest way to access the internet. To make a comparison, downloading a 2-hour long, 4.5 gigabyte (GB), high definition movie takes around 38 seconds if you have a 1,000 megabyte per second (Mbps) fiber connection. With a cable connection that same download takes around 6.5 minutes—with a DSL connection, nearly 26 minutes.

So, what’s the difference? Primarily it’s the material used to transfer information from point to point. DSL and cable internet both use copper wire to transmit data—the same stuff that has carried voices across telephone lines since the 1870s. Fiber optic cables use thin glass filaments—called fibers—to transmit data via high-frequency wavelengths of light.

The big difference between copper wire and fiber has to do with two things: signal attenuation, which refers to the loss of signal strength in networking cables due to internal or external factors; and signal distortion, which comes from a variety of sources, including temperature and frequency interference. Even attenuation can cause distortion, in that as signals get weaker, they become more distorted.

With DSL and cable internet connections, attenuation and distortion increase as the data travels over longer and longer distances, and with the increase in attenuation and distortion comes a decrease in speed. Alternatively, with fiber optic cable, signal strength remains consistent regardless of distance—in other words, less attenuation results in less distortion and higher speeds.

Types of fiber internet connection

There are 3 types of fiber internet connection. Two of these—fiber to the node (FTTN) and fiber to the curb (FTTC)—combine fiber and copper cable, meaning both FTTN and FTTC are not able to completely utilize the benefits of the fiber optic line, resulting in suboptimal—that is, reduced—internet speeds.

Fiber to the home (FTTH), as the name suggests, means the internet connection, from start to finish (the home), is fiber optic cable. This is the fastest type of internet connection to have and it is what the residents and businesses on Washington Island will get. “Every home and business on the island will have a high-speed internet connection,” Drager says, “and when I say ‘high-speed,’” he adds, “I mean the best and the fastest connection possible.”

The best internet connection at an affordable price

While there are currently fiber internet connections in Door County, they don’t come cheap, and the addresses that can get fiber are mostly business or enterprise class. “For example, we have fiber here at Quantum Technologies, but it’s expensive—over $1,000 a month,” Drager explains. “So, tech companies, the hospital and banks, these are the types of facilities that have fiber connections. But, from an affordability standpoint, they’re off limits for most residents.”

However, because the network is going to be owned by the Washington Island Electric Cooperative, and because the Co-op is going to be the internet service provider (ISP), the internet fee will just be an addition to residential and commercial electric bills. Initial rates are expected to be:

  • $59.95 a month for upload/download speeds of 100Mbps
  • $89.95 a month for upload/download speeds of 1Gbps

“These are not ‘teaser’ rates and should remain stable so long as our operating costs remain stable,” says Robert Cornell, manager at the Washington Island Electric Cooperative. “If, in the future, we are put in a position to increase rates,” he adds, “we would aim to increase speeds as well.”

Building a network from scratch—laying the submarine cable

Washington Island’s internet connection has always been spotty at best. “Right now,” Drager notes, “the whole island is only connected to the internet with a wireless link. So, the school, the hospital, all of the businesses, everyone is reliant on that link, and they lose service all of the time. At one point, the Island lost service for 9 days when the microwave radios failed.”

The solution to Washington Island’s internet problems began with what was actually an even bigger problem. In June of 2018, the 23,000 foot submarine cable that provided power to Washington Island failed due to years of accumulated damage from ice shoves. Washington Island was left without power for 12 days while residents and businesses relied on generators to get by. “We repaired the cable,” Cornell says, “but, we knew because of where the cable was routed, and because of the ice shoves that affect that area of the strait, it was just a matter of time before we would have to go through this again.”

The Co-op made the decision to completely replace the submarine cable and to reroute it through an area of the strait that was not subject to shove ice—from the tip of the Door Peninsula, across Plum Island, to Washington Island.

At the same time, Cornell thought maybe the Co-op could use this project to improve Washington Island’s internet service. “Robert had this idea,’ Drager relates, “that if we attach a fiber optic cable to the submarine cable, we may not be able to use it right away, but at least it’s there.” “When it came time to manufacture the new cable,” Cornell adds, “I specified including a fiber optic line in the cable as well”—an addition that would both greatly increase the Island’s internet speed and reliability.

“Sort of one thing after the other”

That seemingly simple addition turned out to be more complicated than expected. “As the cable was being manufactured it would be load tested at various points in the process,” Cornell relates. “During one of those load tests,” he continues, “there was a fault that melted the fiber being manufactured into the cable. These are 10,000-foot lengths of cable, and the fault happened around 4,500 feet into the process. At that point, you’re not going to unwrap everything and start over again. Instead, they removed the fault and spliced the cable, but unfortunately,” he adds, “once the cable was back together, the subsequent test results of the fiber were no longer any good.”

While the first fiber optic cable proved unusable, the idea to provide Washington Island with a permanent and reliable internet connection remained. Instead, as the power cord was laid by the Co-op and Roen Salvage, a separate 36-strand armored fiber cable was laid right alongside the power cable. But again, they hit a snag—this time literally. “For various reasons, during the installation of that cable, the pulling cord for the fiber got tangled in about 1,000 feet of 10-inch conduit, and got stuck somewhere between the shore and about 1,000 feet out into the water—sort of one thing after the other.”

With winter quickly approaching, the fiber project was put on hold so the Co-op could finish laying the new power cable. The following spring, the Co-op resumed laying the submarine fiber cable, contracting with small barge operator Tom Jordan and again with Roen Salvage to ensure the replacement submarine fiber cable followed the same route as the recently installed power cable.

Building a network from scratch—Quantum Technologies comes on board

When the initial submarine fiber cable installation got tangled toward the end of 2018, one solution considered was an underwater splice. The idea was eventually rejected, but Quantum was brought in as a consultant.

“That’s how the relationship with Quantum Technologies started,” Cornell recalls. “I’m a big advocate for keeping things local,” he adds, “and this is a multimillion dollar project. If we’re going to spend millions of dollars, much like the initial cable project, I’d rather keep the millions of dollars here in Door County. So,” Cornell continues, “once we got into the next section of the project, I basically said, ‘What do you think? Can you guys help us with the splicing and the in-home installation?’ And, we ended up having some really extensive conversations with Nathan and his team about capabilities.”

“Winning over Robert was not easy,” Drager comments, “He brought us up to Washington Island and vetted us for around 6 months.” He continues, “Robert brought in Nsight, the parent company for Cellcom, and the National Rural Telecommunications Cooperative. NRTC even sent in a team from Georgia to meet with us, and at the final meeting, they brought in the engineer that designed the whole network on Washington Island, and within 5 minutes he was saying, ‘These guys are good. Let’s do it!’”

Building a network from scratch—connecting Washington Island

 

“There’s a big difference between what we’re doing and what cable internet providers generally do,” Drager explains. “For example,” he continues, “when you call the cable company and make an appointment to get the internet installed, the technician comes out and connects you to a pre-existing network. Now that the submarine fiber cable has been laid,” he adds, “what we’re doing is not only connecting people to the network, but building out the entire network as well.”

Throughout the 5-phase process, Quantum Technologies and the Washington Island Electric Cooperative will be working together as a team. “We’ll be working with the Co-op’s 2 linemen, and we’ll have our own team,” Drager says. “When we start connecting addresses, there will be a total of 6 technicians on the island.”

As the network is built out, fiber cable will run along the Island’s roads to each address, either underground or across power poles. The basic process will work like this:

  • The Co-op’s linemen will do the initial fiber cable installation.
  • Half of Quantum’s team will follow the Co-op’s linemen, feeding the fiber cable into a fusion splicing trailer, rerouting the cable and connecting it to your house via a network interface device (imagine a cable box, but for fiber optic cable).
  • While the Co-op’s linemen and the first half of the Quantum team move to the next portion of the network, the second half of the Quantum team will install the router and set up your internet.

“As this process really gets going—as it gets ironed out—our goal is to be connecting 3 to 4 houses a day,” Drager says.

Once the network is complete, the plan going forward is for Quantum Technologies to have a continued presence on the Island. This works for a number of reasons: because Quantum can be responsible for troubleshooting any problems with the network, as opposed to linemen from the Co-op; and because a suspected problem with the network is just as often a problem with a person’s computer, and as a company that also services computers, Quantum Technologies is better suited to take on those types of issues. “Additionally,” Cornell remarks, “if someone builds a house, or we need to expand the network for any reason, Quantum will have the expertise to help get that done.”

“And quite frankly, Quantum has really demonstrated their commitment to this project,” Cornell says. “After we had the initial conversations and I asked them to engage in a formal partnership with the Co-op, they bought a vacant business on the island, which will eventually become their storefront on the Island—for repair work and all of the various things that they do. It’s a pretty strong sign of commitment—to actually buy property in the community you’re working with.”

“Robert wanted someone local,” Drager adds, “which makes sense down the road because we’re in Door County if the Co-op needs us. We’ll be able to maintain this network—it’s a lifelong project.”

“If there was ever a project that Quantum has been a part of that I would describe as rewarding, it’s this project,” Drager says. “We haven’t even started connecting houses yet and the residents of Washington are already grateful. Everybody has been so excited and friendly. They even already know us by name!”

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What has been keeping us busy?

February 17, 2018 by Nathan Drager

The winter cold has been freezing more than just computers this month! There has been a lot of excitement lately, and it’s brought us some great fun, interesting jobs, and comfortable clothes. From setting up smart homes to building new PCs we have found plenty of things to keep us hot on our feet!

WHAT WE’VE BEEN UP TO

 

 

 

 

 

Journey helped our youngest customer, Eli, build his very own gaming PC that he bought with his own money! It took years of dedication and working at his family business to be able to afford this custom build.

With Valentines fast approaching there’s not a better time to be wearing pink! Thanks to our buddy Kipp from KB Designs & Apparel we’re set for the month.


Zak and Nathan appeared in Quantum PC’s very first timelapse! In which they show us how a professional network is assembled.

A big shoutout to Tom from DC LifeTech for getting us a sim card for our shop iPhone. With this we’ve been able to shoot some great stuff. Thanks for being awesome Tom!

We’ve been keeping ourselves busy with some big time home automation jobs. This is just a little snippet of the work done to create a marvelous smart home.

 

 

 

Also, be sure to catch up on all the latest Quantum Live! Our weekly show airs Live on Facebook every Wednesday at 6:00pm!

The cold gets the best of us, even Chewy needs to take a moment to warm up before starting the day.

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Happy Holidays

December 25, 2017 by Nathan Drager

The Quantum PC team is wishing you the happiest holidays and a wonderful New Year!

It’s the holiday season and we’re as busy as ever. However, we know that it’s important to take the time to relax and enjoy all that we have! The picture above was taken at our team’s holiday get together. What a great bunch of people we get to work with!

ICYMI

In case you missed it
If you haven’t already heard, we are now doing a WEEKLY live show on Facebook! Tune into our page on Wednesdays at 6PM, chat with Nathan and Erin, and they will answer your questions live and on the spot!
Did you know that until now, Quantum PC didn’t have a slogan? We came up with a few ideas, let the public vote, and even challenged them to come up with something better. And the public won! Charolette Baierl came up with “Keeping Our Community Connected,” and we love it! We think it fits us perfectly. What do you think?

WHAT WE’VE BEEN UP TO

Erin had a great time running all around town delivering goodies for the folks on the Nice List! Pictured: Sturgeon Bay Visitor Center & Tweak Social Media & Marketing.

We always have fun at our Learning In Retirement classes! It’s great to spread our knowledge and get involved with the people in our community.

A day in the life at Quantum. When you walk into work and find your coworkers are all wearing the same thing as you are! “Tis the season for cozy sweatshirts!

See you in 2018!

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Welcoming Fall!

October 15, 2017 by Nathan Drager

Summer has come to a close in Door County, but that doesn’t mean things are getting slower for us! In the past few months, Nathan made a trip out to Washington DC, we got a new bench from Harvest Fest, and of course, completed many fun jobs for our wonderful clients along the way! Keep reading to hear more about our end-of-summer happenings.

ICYMI

In case you missed it
In September, Nathan made a trip out to Washington DC for the DC Unconvention 2017! The Unconvention was a conference for IT business owners and was a great opportunity to learn about business strategies from fellow techs and small business owners. Nathan was there as a guest of Malwarebytes (our favorite AV), and he was able to bring new, fresh ideas back to our community! Check out a few more pictures from Nathan’s adventure.

WHAT WE’VE BEEN UP TO

Pictured above, Erin celebrates when she wins the beautiful bench made by local artist ebecca Struck at this year’s Sturgeon Bay Harvest Festival!

(Artist Rebecca Struck with our new bench now at our West Side store)

West Side Network: What better way to showcase the best equipment that we have gotten to use at Quantum PC than to set it up in our own store. Check out some pictures of our detailed cabling and the amazing finished product at the West Side store, all done by our team!

Now that the weather is getting chillier, we get to use our new Quantum PC sweatshirts made by Kipp from KB Designs & Apparel!

A few weeks ago, we worked with Madelyn Marina and the installation of new cameras. We went on the roof of the Lodge at Leathem Smith to install a wireless bridge to connect the new webcams for the marina. You are able to view live footage from the marina byclicking here! Check it out and enjoy the view!

Our recent big project is officially finished! A few weekends back, we completed our job at the grand, beautiful Glidden Lodge Resort in Sturgeon Bay. While we were there, we exponentially enhanced guest Wi-Fi so that everyone in the resort will have access to fast, reliable internet. In order to accomplish that, we installed the cabling infrastructure needed to reach the entire hotel, and were able to manage the wiring in the hallways in a tidy way. Check out the finished job below!

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Summer Updates

September 29, 2017 by Nathan Drager

It’s been a busy summer here at Quantum PC, and we couldn’t be happier about it! We’ve been working with amazing clients near and far, both on location and in our stores, made some fun new purchases for the company, and even installed an updated network in one of our stores. We want to keep you updated with what we’ve been up to, so check it out!

ICYMI

In Case You Missed It

We are so excited to show the world our brand new Quantum PC sign at the West Side store! We even took some fun new group photos to celebrate the occasion.


WHAT WE’VE BEEN UP TO?

 

Nathan and his daughter, Tatum, out doing business together at Cana Island Lighthouse and Stone’s Throw Winery.

East Side Network: Check out the makeover of the network infrastructure at our East Side Store! If your network is looking a little disorganized, we can help! From structured cabling, advanced switching and routing, large scale Wi-Fi systems, to basic home Wi-Fi, we offer a huge variety of solutions!

 

Best of Door County: Click here to listen to a little clip of what the owner of Quantum PC, Nathan, said in his interview for Door County Daily News’ Best of Door County! We are still so proud of this, and we want to say thank you to all of our awesome customers and this amazing community for making what we do possible! (We even got a plaque, too!)

The team getting ready for Sidewalk Sales in downtown Sturgeon Bay!

New Quantum Car: With a huge THANK YOU to Young Automotive of Door County, we are excited to announce that we have a new company car! So of course we had to take a team picture in it! Keep an eye out for the our team cruising around the peninsula!

Chewy all geared up and ready to get out there and get some work done for clients! No one knows this, but he is actually the best and most knowledgeable team member at Quantum. Go Chewy go!

 

Filed Under: Uncategorized Tagged With: Best of Door County Computer Repair Sturgeon Bay Door County WI, Business Wi-Fi Solutions Sturgeon Bay Door County WI, Commercial Networking Sturgeon Bay Door County WI, Data Comm Sturgeon Bay Door County WI, Data Communications Sturgeon Bay Door County WI, MPS Sturgeon Bay Door County WI, Summer Sturgeon Bay Door County WI

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Getting to know Quantum PC!

August 29, 2017 by Nathan Drager

Who Are We

Pictured (left to right): Nathan Drager (Owner) with Chewy, Erin Helgeson (Customer Relations Manager), and Journey Sikorsky (Technician).  Not pictured: Allison Wierer (Receptionist).

 


Grand Opening

 

Join us on Monday, April 10th, 2017 for the Grand Opening of our west side store in Sturgeon Bay! The event will start at 10AM with a ribbon cutting (big scissors and all), and the first 50 guests to come in will get a FREE customized Quantum PC USB Wafer – be sure to get here early!

18 N Madison Ave, Sturgeon Bay

 

Courtesy of Rewind 97.7: Enter to win 2 tickets to the Resch Center in Green Bay on April 19 to see Def Leppard, Poison, and Tesla! Just drop your name into the box for the drawing at our new store from April 10th-April 14th!

 

We will also be providing coffee from KICK Coffee, cookies from Econo Foods, and popcorn made fresh here at the store.

Stop by on Monday to help us celebrate our brand new location! Grab a snack, have a chat, see you there!

 

 

Owner Nathan Drager at the new west side location.


BEST OF DOOR COUNTY

We are so grateful to be in the running for Best Computer Service of Door County! We are passionate about what we do, and being able to help the people in our community is a true honor.  Thanks to every single one of you, we couldn’t do it without you!

Filed Under: Uncategorized Tagged With: best of door county, Best of Door County Computer Repair, Computer Repair Sturgeon Bay Door County Wi, Data Transfer Sturgeon Bay Door County WI, Door County, Door County Computer Repair, Madison Avenue, New Computer Sturgeon Bay Door County WI, Resch Center, Rewind 97.7, Sawyer Sturgeon Bay, Sturgeon Bay, Virus Removal Sturgeon Bay Door County WI, West Side Sturgeon Bay

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July 31, 2017 by Nathan Drager

Free Computer Recycling Sturgeon Bay Door County Wi

You’ve found the best place in Sturgeon Bay and Door County for your computer recycling needs and we also offer many other IT services. Our expert technicians are trained on the latest techniques to solve your technology problems.

Too often computer users get lured into the marketing of big box stores and franchise chains that care only about their bottom line! We strive to create real lasting relationships with our customers so you know you can count on us as your go-to computer shop.

Here are a few of the aspects that make Quantum special:

  • Guaranteed satisfaction or you don’t pay us
  • Giant inventory on hand, no waiting
  • Free community courses and seminars
  • Friendly, honest communication, no “geek-speak”
  • Professional, experienced, and certified technicians

Contact us today using the form on the right, or give us a call!

https://quantumpc.com/free-computer-recycling-sturgeon-bay-door-county-wi/

Filed Under: Uncategorized Tagged With: Free Computer Recycling Sturgeon Bay Door County Wi, Home Network Installation Sturgeon Bay Wi, Hotel Internet Services Sturgeon Bay Door County Wisconsin, Hotel Wi-fi Sturgeon Bay Door County Wisconsin, Security Camera Installation Sturgeon Bay Wi, Server rack and management Sturgeon Bay Door County Wi, Virus Removal Sturgeon Bay Wi, Wireless and Wired Networking Sturgeon Bay Door County Wi

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Windows OS Repair and Installation Sturgeon Bay Door County Wi

July 31, 2017 by Nathan Drager

Quantum PC offers Windows OS Repair and Installation in the Sturgeon Bay and Door County Wisconsin areas.

We offer both residential and business computer bench repair, and managed business services, we aim to be your personal IT department.

  • Printer installation
  • Email setup
  • Virus removal
  • Software updates and upgrades
  • Save time and money
  • Any software issue can be fixed remotely
  • Instant connection, no hassle
  • Many issues can be fixed in as little as 15 minutes
  • Text, voice, live chat, and video conferencing included

Our expert support tech will explain the process, and you can watch along as the magic happens. In the rare event that we can’t fix your computer remotely, we would then schedule a bench repair at our shop. Pickup and delivery services are also available.

Filed Under: Uncategorized Tagged With: Home Network Installation Sturgeon Bay Wi, Hotel Internet Services Sturgeon Bay Door County Wisconsin, Hotel Wi-fi Sturgeon Bay Door County Wisconsin, Security Camera Installation Sturgeon Bay Wi, Server rack and management Sturgeon Bay Door County Wi, Virus Removal Sturgeon Bay Wi, Windows OS Repair and Installation Sturgeon Bay Door County Wi, Wireless and Wired Networking Sturgeon Bay Door County Wi

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New Computer Custom Build and Setup Sturgeon Bay Door County Wi

July 31, 2017 by Nathan Drager

If you are looking for your new computer to be custom built and setup in the Sturgeon Bay and Door County Wisconsin areas, you are calling the right company, we love building computers for our clients!

Quantum PC offers both residential and business support, bench repair, and managed business services, we aim to be your personal IT department.

  • Printer installation
  • Email setup
  • Virus removal
  • Software updates and upgrades
  • Save time and money
  • Any software issue can be fixed remotely
  • Instant connection, no hassle
  • Many issues can be fixed in as little as 15 minutes
  • Text, voice, live chat, and video conferencing included

Our expert support tech will explain the process, and you can watch along as the magic happens. In the rare event that we can’t fix your computer remotely, we would then schedule a bench repair at our shop. Pickup and delivery services are also available.

Filed Under: Uncategorized Tagged With: Home Network Installation Sturgeon Bay Wi, Hotel Internet Services Sturgeon Bay Door County Wisconsin, Hotel Wi-fi Sturgeon Bay Door County Wisconsin, New Computer Custom Build and Setup Sturgeon Bay Door County Wi, Security Camera Installation Sturgeon Bay Wi, Server rack and management Sturgeon Bay Door County Wi, Virus Removal Sturgeon Bay Wi, Wireless and Wired Networking Sturgeon Bay Door County Wi

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Motherboard Keyboard Hardware Replacement Sturgeon Bay Wi

July 31, 2017 by Nathan Drager

If you are looking for Motherboard Keyboard Hardware Replacement and Repair in  Sturgeon Bay Wi and Door Count Wisconsin area, Quantum PC offers the best service!

You have come to the right place! Offering both residential bench repair, and managed business services, we aim to be your personal IT department.

  • Printer installation
  • Email setup
  • Virus removal
  • Software updates and upgrades
  • Save time and money
  • Any software issue can be fixed remotely
  • Instant connection, no hassle
  • Many issues can be fixed in as little as 15 minutes
  • Text, voice, live chat, and video conferencing included

Our expert support tech will explain the process, and you can watch along as the magic happens. In the rare event that we can’t fix your computer remotely, we would then schedule a bench repair at our shop. Pickup and delivery services are also available.

Filed Under: Uncategorized Tagged With: Home Network Installation Sturgeon Bay Wi, Hotel Internet Services Sturgeon Bay Door County Wisconsin, Hotel Wi-fi Sturgeon Bay Door County Wisconsin, Motherboard Keyboard Hardware Replacement Sturgeon Bay Wi, Security Camera Installation Sturgeon Bay Wi, Server rack and management Sturgeon Bay Door County Wi, Virus Removal Sturgeon Bay Wi, Wireless and Wired Networking Sturgeon Bay Door County Wi

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Quantum Technologies (Quantum PC Services)

(920) 256-1214
619 N. 8th Ave
Sturgeon Bay, WI 54235

Quantum Technologies (Quantum PC Services)

(920) 256-1214

619 N. 8th Ave
Sturgeon Bay, WI 54235


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